At Codelyo, we strive to provide high-quality web design and development services that meet the needs of our clients. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the circumstances under which refunds may be granted, as well as the process for requesting a refund.

1. Overview

Refunds will be considered on a case-by-case basis, and are only applicable under specific conditions outlined in this policy. Refunds are not guaranteed and may be provided at the sole discretion of Codelyo, based on the nature of the service, the progress of the project, and the reasons for the refund request.

2. Conditions for Refunds

Refunds may be issued under the following conditions:

  • Cancellation Before Project Start: If you decide to cancel your project before work has begun, you are eligible for a full refund of any payments made.
  • Cancellation After Project Start: If the project is canceled after work has commenced but before its completion, a partial refund may be issued. The amount refunded will be determined based on the percentage of work completed at the time of cancellation.
  • Dissatisfaction with Services: If you are not satisfied with the delivered work and have provided valid reasons, we will work with you to resolve the issue through revisions. In cases where the project cannot be satisfactorily completed, a partial refund may be considered, depending on the scope of work already completed.

3. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

  • Completed Projects: Once the project has been completed and delivered, refunds will not be issued. We offer revisions within the agreed-upon terms to ensure client satisfaction before final delivery.
  • Change of Mind: If you change your mind after approving the project or any stages of the project, refunds will not be issued.
  • Client Delays: If delays are caused by the client (e.g., failure to provide necessary information, content, or feedback on time), resulting in a project delay or cancellation, refunds will not be provided.
  • Additional Services: Fees for additional services (e.g., third-party tools, plugins, or hosting) purchased on your behalf are non-refundable.

4. Refund Request Process

If you believe you are eligible for a refund, please follow the steps below:

  1. Contact Us: Send a formal request via email to Contact@codelyo.com, providing your project details and the reason for your refund request.
  2. Evaluation: We will evaluate your request within 7 business days and may request additional information or clarification.
  3. Resolution: Based on the evaluation, we will notify you of our decision and, if applicable, the refund amount you are eligible to receive.

5. Timeline for Refunds

If your refund is approved, it will be processed within 14 business days. The refunded amount will be credited to your original payment method or a method agreed upon with you.

6. Contact Information

If you have any questions or concerns regarding our Refund Policy or need further assistance, please contact us at:

Codelyo